Alvynn Privacy Policy

At Alvynn Casino, we understand that your personal data is valuable and sensitive, and we are committed to handling it with the utmost care. This Privacy Policy explains how we collect, use, store and protect your information when you visit alvynn.com, register an account, or use any of our services, including our casino, live casino, instant games and sportsbook. By accessing our platform, you confirm that you have read and understood how we process your data.

Who We Are

Our casino is operated by Lynxel Ltd, a limited liability company registered in Belize, company registration number 000052107, with its registered address at San Victor Street, Orange Walk Town, Belize. We operate under licence No. ALSI-202511013-FI1 issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, under the Computer Gaming Licensing Act 007 of 2005. For any legal enquiries regarding this policy, you may contact us at [email protected].

Information We Collect

When you search for Alvynn casino or create an account with us, we collect certain categories of personal data necessary to provide our services and comply with our regulatory obligations.

We collect registration details such as your name, date of birth, email address, phone number and chosen currency.
We gather identity verification documents, including a picture ID, a recent utility bill, a selfie or recordings from a verification call, when required for KYC purposes.
We record transactional data relating to your deposits, withdrawals, bonus activity and wagering history across our games and sportsbook.
We track your gaming activity, including games played, bets placed and loyalty points earned, to administer our loyalty program and VIP benefits.
We collect technical data such as your IP address, device type, browser information and location data to detect fraud and enforce our restricted countries policy.
We may store communications you send us through live chat, email, our contact form or Telegram.

How We Use Your Information

Here at Alvynn Casino, we use your personal data for a range of legitimate purposes connected to operating a safe and compliant gambling platform. Our team processes your information to verify your identity, process deposits and withdrawals, calculate weekly cashback, administer bonuses such as our welcome package and reload offers, and detect any activity that may indicate multiple accounts, fraud or underage gambling.

We also use your data to communicate with you about promotions, including our Monday Loyalty Drop, Tuesday Reload Safe, Thursday Reload and Wheel of Fortune offers, as well as to respond to disputes, which must be lodged within 3 days of a wager being settled and are answered within 28 days. Where you have asked us not to receive marketing messages, we will respect that request while continuing to send essential account and transactional communications.

Legal Basis for Processing

We process your personal data on the basis of performance of our contract with you, compliance with our legal and licensing obligations under Anjouan law, our legitimate interests in preventing fraud and ensuring responsible gambling, and, where applicable, your consent to marketing communications.

Location Restrictions and Data Use

Our casino is accessible to players in certain markets, including Canada, but residents of Germany, Austria, France and its territories, the Netherlands and its territories, Spain, the Union of Comoros, the United Kingdom, the USA and its territories, FATF-blacklisted countries and other jurisdictions deemed prohibited by the Anjouan Offshore Financial Authority are not permitted to use our services. We use your IP address and other technical data to verify your location and enforce these restrictions. Players must not use a VPN, proxy or any similar service that masks or manipulates their real location, and we may use technical means to detect such attempts.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our desktop web, mobile web and installable PWA versions, remember your preferences, keep you logged in, and understand how our games and promotions, such as our quests and tournaments, are used. You can control cookies through your browser settings, although disabling certain cookies may affect your experience on our site.

Sharing Your Information

We do not sell your personal data. However, we may share your information with:

Payment processors handling deposits made by Visa, Mastercard, bank transfer, Bitcoin or Tether, and withdrawals returned to the original method used.
Game providers and live casino partners, including Evolution and Pragmatic Live, where necessary to deliver gameplay.
Regulatory authorities, including the Anjouan Offshore Financial Authority, where required by our licence.
Fraud prevention and identity verification services used to confirm your details before processing any withdrawal.
Professional advisers, auditors and arbitration bodies in the event of an unresolved dispute.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, tax and anti-money-laundering obligations. Transactional records, including deposits, withdrawals and bonus history, are kept to support our internal audits and to respond to any complaints lodged within the applicable time limits.

Your Rights

You have a number of rights regarding your personal data, and we are committed to helping you exercise them.

You can request access to the personal data we hold about you.
You can ask us to correct inaccurate or incomplete information.
You can request deletion of your data, subject to our regulatory retention obligations.
You can object to or restrict certain processing activities, including marketing.
You can request a copy of your data in a portable format where technically feasible.

If you self-exclude, your request will take effect within 24 hours of being sent from your registered email address, and we will handle your data in accordance with our responsible gambling procedures during and after the self-exclusion period.

Security of Your Data

We employ appropriate technical and organisational measures to protect your information, including encryption, secure storage and internal auditing of all withdrawal requests. Identity verification, which may include a selfie or a verification call, helps us confirm that you are the rightful owner of your account before any payout is released.

Children and Minors

Our services are intended exclusively for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of our site after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, our support team is available 24/7 via live chat, email at [email protected], our contact form or Telegram. For legal matters specifically, please reach us at [email protected].